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Obtaining a Police Clearance service is a fundamental cornerstone for every Bangladeshi citizen seeking employment abroad, higher education, or permanent migration. This mega-guide covers in detail every government rule for police clearance certificate bangladesh online, police clearance check online bangladesh, police clearance certificate status, the online police clearance application procedure, police clearance certificate download, the Probashi App police clearance tracker, and police clearance challan code and fee verification, along with Special Branch (SB/DSB) investigation and Ministry of Foreign Affairs (MOFA) attestation procedures.
✍️ Author: Expatriate Migration and Legal Research Cell
📅 Last updated: September 2026 (revised edition)
⏱️ Estimated reading time: 55 minutes (10,000+ words)
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To travel to any country in the world for the international labor market, higher education, or permanent residence (PR/Immigration), verification of a citizen's past criminal record is a universal requirement. The Police Clearance service issued by Bangladesh Police is an official government certificate proving that no criminal offense, anti-state activity, or arrest warrant exists against the person concerned at any police station or court in the country. Submitting this character certificate is mandatory as a precondition for visa issuance in countries across the Middle East, Europe, North America, or East Asia.
Previously, the process of obtaining this character certificate was extremely lengthy and troublesome. Ordinary citizens had to appear in person multiple times at the local police station, and suffered from files getting stuck and unwanted mediation by brokers. However, under the Digital Bangladesh vision, Bangladesh Police has launched a self-sufficient online portal, through which one can apply from home and instantly monitor the application's progress. Especially for expatriate brothers and sisters, Probashi App has added direct government server integration, allowing the certificate's authenticity and expiry countdown to be monitored right from the mobile phone with a touch of a finger.
Why is a Police Clearance Certificate essential in the international visa process?
Legal validity of migration: Foreign states demand a clean police record from any arriving foreign national to ensure their geographical security and public order. Work permission and work permit: Employing companies in Malaysia, Qatar, the UAE, Oman, Kuwait, and various EU countries have made a clearance certificate mandatory alongside work permit applications. BMET manpower clearance: Police clearance is also verified for many countries when obtaining an immigration smart card from Bangladesh's Bureau of Manpower, Employment and Training (BMET). Student visa and sponsorship: This must be submitted at the visa interview after university admission is confirmed in the UK, Canada, Australia, and Schengen countries.
The Police Clearance Certificate's validity generally remains effective for a maximum of 6 months (180 days) from the date of issue. Therefore, preparing this certificate at the right time, considering the visa submission timing for going abroad, is a primary duty of a wise expatriate.
Anyone can very easily complete a police clearance certificate bangladesh online application through Bangladesh Police's official service portal, pcc.police.gov.bd. Before starting the application, the applicant must create a personal account on the portal with a valid mobile number and active email address. A secure dashboard is created for each account, from which tracking and future reference can be maintained.
The 4 main stages of registration and application process
Step 01: Sign up
Go to the portal and provide your name, mobile number, and password, and activate the account through OTP verification.
Step 02: Passport entry
Enter the passport number, issue date, expiry date, and the name of the issuing authority, matching the passport's information page.
Step 03: Address selection
Accurately select the district, thana, and ward from the dropdown menu for the permanent and current addresses. Selecting the wrong thana can cause the application to be rejected.
Step 04: Challan and submit
Upload a copy of the government's 500 taka challan and submit the file. The system will automatically generate a reference number (Ref ID).
The most important thing to be careful about when applying on the portal is spelling accuracy. If there is even the slightest mismatch in the spelling of your name and your father's name between your passport, National ID (NID), and online application, the Special Branch's software will show a mismatch and put the application on hold.
According to the rules set by the Ministry of Finance of the Government of Bangladesh, the official fee for the Police Clearance Certificate is exactly 500 taka (BDT 500). This fee can be deposited directly at the treasury branch of Bangladesh Bank or Sonali Bank via challan, or paid instantly from home through the government's online Automated Challan System (A-Challan) using bKash, Nagad, or Rocket.
The specific Economic Code for the treasury challan
When depositing money via manual bank challan, the designated economic code must be filled in with extreme care:
1-2211-0020-2611
The description field must state: "Deposit for Police Clearance Certificate fee." The original copy of the challan (the green page) must be scanned and attached online.
The rule for paying within 5 minutes via the online A-Challan
Enter the Ministry of Finance's automated challan website (ibas2.finance.gov.bd/acs). In the Ministry/Division field, select "Ministry of Home Affairs - Public Security Division." Selecting "Police Clearance Fee" in the service field will automatically fill in the designated code. Provide the applicant's name, NID number, and mobile number, and select MFS (bKash / Nagad / Rocket) as the payment method. Once the fee and gateway charge are paid, a 12-digit challan number and PDF copy will be generated instantly. Uploading that PDF copy directly to the police portal takes no additional time for bank verification.
Around 60% of the reasons an online police clearance application is cancelled or rejected is due to uploading unclear or incorrect documents. The police administration digitally scans the authenticity of every file. Therefore, before applying, it is essential to prepare color scanned copies of all documentary evidence in the specified size and resolution.
| Document name | Approved format and size | Special requirement |
|---|---|---|
| Original passport information page | JPEG / JPG / PDF (max 300 KB) | Must be attested by a first-class gazetted officer or notary public. A minimum of 3 months' validity is recommended. |
| Chairman / Councilor certificate | JPEG / JPG / PDF (max 200 KB) | Specific certification of current and permanent address by a Union Parishad Chairman, municipal mayor, or City Corporation ward councilor. |
| National ID (NID) / birth certificate | JPEG / JPG (max 200 KB) | Clear color copies of both sides. A smart NID card is preferred for those 18 and older. |
| Recently taken passport-size photo | JPEG / JPG (max 100 KB) | A clear facial photo with white background. Photos wearing a cap or sunglasses are not acceptable. |
| Original copy of the bank or A-Challan | JPEG / JPG / PDF (max 200 KB) | The original page with bank seal and signature, or a clear digital copy of the automated A-Challan. |
⚠️ Avoid common mistakes when taking photos with a mobile camera
Do not take a crooked or shadowed photo with your mobile and upload it directly. Use CamScanner or a flatbed scanner to prepare a clear file, straight-cropped, at 300 DPI resolution. If the text on the document is unclear, the inquiry officer will reject the file.
After submitting an application, every citizen's main curiosity is to know the current state of their file. The system for checking police clearance check online bangladesh and police clearance certificate status online is extremely transparent and timely. Which table in the police headquarters' central database the file is being processed under can be tracked at any time with the reference number and passport number.
The 7 specific stages of the status pipeline and their real meaning
Although updates for each step are sent via SMS and email, notifications are often delayed due to server jams or network errors. Therefore, it is safest to directly save the reference number in Probashi App's live tracker module, which brings updates every hour directly from the central API.
Among Bangladesh Police's intelligence branches, the Special Branch (SB) and, at the district level, the District Special Branch (DSB), carry out the most powerful and central responsibility. A Police Clearance Certificate is not just any ordinary character certificate; it is a deep national security clearance. Therefore, after your application is submitted, it is first automatically screened in the SB and DSB databases.
What matters are examined in the SB and DSB investigation?
CDMS (Crime Data Management System) database search: Whether there is any FIR, chargesheet, or conviction warrant against the applicant's name, father's name, and fingerprints in the Central Crime Data Management System. Anti-terrorism and anti-militancy cell: Whether there is any record of involvement with a banned militant organization, money laundering, or seditious activity. Passport duplication and forgery: Whether more than one passport has been issued in one person's name, or whether there is a prior record of any fake passport. International Red Notice (Interpol): Whether there is a match with any Interpol wanted list or international criminal network.
If there is no allegation against a candidate, the SB system sends the signal "No Adverse Record Found," as a result of which the file is immediately forwarded to the local police station for the next stage of field verification.
The most sensitive and practical step of online police clearance is the police station-level investigation. After the file reaches the police station with jurisdiction over the current or permanent address mentioned in the application, the officer-in-charge (OC) of the station appoints an officer of Sub-Inspector (SI) or Assistant Sub-Inspector (ASI) rank as the inquiry officer (IO).
What you need to have with you when meeting the inquiry officer:
The original passport and a photocopy of the passport (the officer will verify and return it). The original National ID (NID) or online birth registration certificate. The original character certificate from the local ward councilor or UP chairman. The house rent agreement or a copy of the electricity/gas bill (as proof of current address). If the applicant cannot appear personally (if living abroad), proof of authorization to a valid representative and a photocopy of the expatriate's passport.
The inquiry officer usually contacts the applicant by phone and asks them to show documents at the police station on a specified day, or sometimes visits the home and gathers character information from local notable persons or neighbors. If everything is satisfactory in the investigation, the officer uploads a positive report on their digital tablet or the online system.
For many job seekers or expatriates, the biggest nightmare is finding out, after applying for police clearance, that there is a pending case, a General Diary (GD), or a harassment case against their name. In such a situation, police headquarters will not issue the character certificate under any circumstances, and the status directly shows "Adverse Report / Rejected." However, this is not a permanent deadlock; it is possible to resolve this problem through the correct legal process.
Situation 1: A pending case with regular bail
If you are on regular bail from the court and there is no court injunction on foreign travel, the certified bail bond and order copy from the honorable court must be submitted to the inquiry officer. However, obtaining the certificate may be complicated until resolution under some sensitive sections.
Situation 2: Acquittal or withdrawal of a case
If you have been acquitted in a case, obtaining a Certified Judgment Copy of the final verdict from the court and submitting an application to the District Superintendent of Police's office will update the police crime database to generate a clear report.
Situation 3: Resolution of a General Diary (GD)
If there is only a GD at the police station over a family or land dispute, submitting a settlement letter from both parties or a GD resolution report in the presence of the inquiry officer locally will open the way for the clearance certificate.
If you run into legal complications, the only 100% reliable and permanent solution is to obtain the relevant court records through a skilled criminal lawyer and submit a legal petition directly to the SP office, without paying any dishonest middleman.
Track your own police clearance yourself, without falling into a broker's trap!
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Recently, visa processing rings and fake recruiting brokers have been ruining ordinary expatriates by handing them fake police clearance certificates. Carrying such fake certificates while going through immigration at a foreign embassy or the airport has led many expatriates to face imprisonment and permanent blacklisting. Therefore, verifying by forensic means whether the police clearance certificate in hand is 100% genuine is essential to every citizen's very existence.
5 visible security features of a genuine police clearance
Direct QR code link to a government domain: Scanning the certificate's code with any smartphone QR scanner must redirect to the official government domain pcc.police.gov.bd. Redirection to any third-party or fake domain confirms it is forged. Embossed seal with the Bangladesh Police monogram: A specific red and dark security seal of the police department is clearly engraved in the middle and bottom of the certificate. Online verification code: Every certificate has a unique reference number at the top, which, when entered on the website, displays the exact name and passport number of the applicant. Digital signature of the DC / SP office: A digitally encrypted or handwritten authenticated signature of the appropriate authority is attached. Special weight and watermark of the security paper: Held up against light, the Bangladesh Police watermark and micro-text are visible to the naked eye.
After the online application is finally approved and printed, it must be collected from the designated delivery counter. For metropolitan areas, the original certificate is distributed by the Metropolitan Police Headquarters (e.g., DMP, CMP, KMP); for district level, it is distributed by the Police Clearance Cell of the District Superintendent of Police's (SP) office.
What to bring to collect the certificate:
The application delivery slip printed from the online portal. The applicant's original passport, or, if the holder is abroad, the original National ID copy of the representative nominated by the applicant. The second copy of the challan or the money receipt printout of the A-Challan. Displaying the official SMS received on the mobile.
Generally, the certificate is ready within 7 to 10 working days of the application being received in the Dhaka Metropolitan Police (DMP) area, and within 10 to 15 working days in other districts. Upon presenting the application slip at the counter, the responsible officer takes a signature in the register and hands over the original certificate.
The process is not finished after collecting the police clearance certificate from the police department. According to international law and migration agreements, for any domestic document of Bangladesh to be valid internationally, it must carry the official attestation stamp of the Ministry of Foreign Affairs (MOFA) of the Government of Bangladesh.
The step-by-step protocol for attestation at the Ministry of Foreign Affairs:
Digital appointment / serial: A token must be collected by standing in line in the morning or online at the Consular branch of the Ministry of Foreign Affairs at Segunbagicha. Matching the police department's signature: MOFA officials enter the police database and match the certificate's signature with the relevant SP or DC's signature. Attaching a security sticker and seal: If everything is correct, an official security sticker with a barcode and a special ink seal are attached to the reverse side of the certificate. e-Apostille Convention recognition: For countries that are members of the Hague Apostille Convention, this MOFA attestation is directly considered an authoritative international document.
After the Ministry of Foreign Affairs' attestation is completed, the next step is determined based on the policy of the destination country's embassy. For Arabic-speaking countries such as Saudi Arabia, Qatar, the UAE, Kuwait, or Oman, an Arabic translation of the certificate and legalization or counter-attestation by the embassy are often required.
International notary and translation guidance:
Approved translator: The certificate translation must be done by a translation organization approved by the Supreme Court or the embassy. A general translation is not acceptable. Notary public certification: A notary public's red ribbon and wax seal must confirm the attachment of the original English certificate and the translated page. Submission at the visa application center: This legalized copy must be submitted along with other files at VFS Global or the relevant country's visa center.
Many expatriates working in Saudi Arabia, Qatar, Malaysia, the UAE, or any other country need to obtain a Bangladeshi police clearance for migration to a third country, changing kafala, or a new job. Many think it is impossible to get a police clearance without being present in the country. This notion is completely wrong. In today's digital age, it is possible to complete the application 100% legally while abroad and collect the original certificate through a representative present in the country.
6 specific sequential steps for expatriates:
Passport page attestation: Get a photocopy of your original passport's information page attested with the consular seal from the Bangladesh embassy or consulate general located abroad. Start the online application: Go to the pcc.police.gov.bd portal and select "No" for "Are you currently residing in Bangladesh?" while filling in personal details. Entry of current foreign address: Provide details of the city and country abroad where you are currently residing, along with your permanent address details in Bangladesh. Selecting a valid nominated representative: Input the name, relationship, mobile number, and National ID number into the system of the person who will go to the SP office or DMP on your behalf in Bangladesh. Fee payment and submission: Pay the challan amount through Sonali Bank's online gateway or bKash/Nagad and submit the file. Representative collects the certificate: Once the police investigation is successfully completed, your nominated person can collect the certificate from the Superintendent of Police's office by showing their own NID and the delivery slip, and send it to you via international courier.
Repeatedly filling out captchas to log in to the government website or waiting day and night for an SMS to arrive is extremely complicated and time-consuming. Probashi App was created to ease this real hardship for expatriates. The app's specialized Probashi App police clearance tracker module syncs with Bangladesh Police's central API server to automatically bring updates at every step.
🔔 Real-time push notification
As soon as an inquiry officer is assigned or approval is given, an automatic Bangla alert appears on the phone screen.
🛡️ Offline AES-256 vault
Even without internet, your original certificate, passport copy, and A-Challan are securely stored in an encrypted state.
⏳ 180-day smart countdown
30 days before the police clearance's validity expires, a red warning signal reminds you of the time for a new certificate.
Many dishonest travel agencies or brokers falsely promise to get a police clearance within 3 days and instead supply a fake certificate edited in Photoshop. It can be difficult for ordinary people to tell the difference between genuine and fake with the naked eye. The comparative analysis below will protect you from any fraud.
| Feature | Genuine police clearance certificate | Brokers' fake or edited certificate |
|---|---|---|
| QR code scan | Opens the pcc.police.gov.bd API directly and shows detailed information | No data appears, or it leads to a fake dummy website |
| Reference ID verification | A record is found when the reference number is searched on the police portal | The portal search shows "No Record Found" |
| Paper quality and watermark | High-quality security paper, monogram visible in light | Ordinary 80 GSM print paper, no embossed security |
| Ministry of Foreign Affairs barcode | Legalization record registered in MOFA's central database | MOFA's barcode does not read when scanned by a machine |
| Legal consequence | 100% safe, unhindered visa approval for any country | Arrest at the airport, passport cancellation, and long-term imprisonment |
In real life, expatriates face various technical and administrative problems while getting a police clearance. The decision-making guide below details what immediate decision to make if you run into address complications, a passport renewal during an ongoing application, or a police station jurisdiction complication.
3 common crises and what to do immediately:
1. Mismatch between passport and National ID address:
The permanent address must be given exactly as stated on the passport for the police clearance. However, if the current address is different, the two addresses can be reconciled by submitting a certificate from the local ward councilor.
2. Not getting a call from the inquiry officer during police verification:
If 5 days have passed since applying without a call, log in to the portal, find the IO's name and mobile number, and politely call to schedule a time to show your documents.
3. Pending challan payment:
If the challan status still shows pending even after the money has been deducted, take the transaction ID (Txn ID) and open a ticket with the Sonali Bank IT helpdesk or the portal's support window. The server usually syncs within 24 hours.
In Bangladesh Police's administrative structure, police clearance service is mainly divided into two main branches: the Metropolitan Police Commissionerate and the District Superintendent of Police's (SP) office. Final approval and hard copy delivery are given from the geographical police unit office of the address under which you apply. Citizens under metropolitan jurisdiction receive this service from the relevant Metropolitan Police headquarters, and citizens of districts and upazilas receive it from the Special Branch (DSB) established at the District Superintendent of Police's office.
Service centers of the 8 main Metropolitan Police Commissionerates:
Dhaka Metropolitan Police (DMP): DMP Headquarters, 36 Shaheed Captain Mansur Ali Sarani, Ramna, Dhaka. Crime Division, Counter 4.
Chittagong Metropolitan Police (CMP): CMP Headquarters, Laldighi, Kotwali, Chittagong. Special Branch Verification Cell.
Sylhet Metropolitan Police (SMP): Naiorpul, Sylhet. The main clearance hub for the large number of expatriates headed to the UK and Europe.
Rajshahi Metropolitan Police (RMP): C&B Mor, Rajpara, Rajshahi. One-stop citizen service desk.
Khulna Metropolitan Police (KMP): Boyra, Khulna. DSB Clearance Wing and Public Relations Cell.
Barisal Metropolitan Police (BMP): Band Road, Barisal. Coastal and internal migration clearance desk.
Rangpur Metropolitan Police (RPMP): Kachari Bazar, Rangpur. Middle East migration wing for the northern region.
Gazipur Metropolitan Police (GMP): Joydebpur, Gazipur. Emergency service cell for industrial-area workers and those headed abroad.
The Bangladesh government has taken special protective measures for sending female migrant workers (especially domestic helpers) to Middle Eastern countries including Saudi Arabia, Jordan, the UAE, and Lebanon. When issuing police clearance for women workers, the inquiry officer does not just look at the criminal background, but also verifies the female worker's safety, age, and whether she is stepping into the trap of any trafficking ring.
Special checklist and precautions for women migrants:
Age limit verification: According to government policy, the minimum age for going abroad as a domestic worker must be 25 years. If age is falsified in the passport, the police clearance is suspended. Guardian's consent letter: For married women, the husband's consent letter, or for unmarried women, the father's/mother's consent letter, is best presented to the inquiry officer. Recruitment details of a licensed valid agency: The government RL (Recruiting License) number of the travel agency or recruiting agency through which she is traveling must be mentioned in the police clearance file. BMET fingerprint and registration sync: Clearance is given after cross-matching information with the Bureau of Manpower's smart database.
Generally, police clearance is not required for children under 18 years of age. However, many countries (such as Canada, the UK, or Australia for family reunion and student migration) also request a certificate stating there is no juvenile crime record for minors aged 16 to 18.
Since minors do not have a National ID (NID), their application must be based on the digital 17-digit online Birth Registration Certificate (BRC) and the original passport's information. The father or legal guardian must be present at the time of spot verification and submit an affidavit of guardianship.
For those whose previous passport was lost and a new passport was issued in its place, special care must be taken when applying for police clearance. This is because police headquarters' server also checks whether there is any criminal history under your previous passport number.
Steps to take for a lost passport:
Keep the original copy of the General Diary (GD) filed at the relevant police station for the passport loss. If the last page of the new passport mentions an endorsement of the previous passport number (Previous Passport No. Endorsement), upload a scan copy of that page. Explain the legitimate reason for the passport change and the Immigration Directorate's reference to the inquiry officer.
Many citizens of our country have mismatches in the spelling of their name or date of birth between their passport, NID, and educational certificates. Many correct their name through an affidavit at a magistrate court. But when applying for police clearance based on this corrected document, the inquiry officer often finds no match with the old documents and suspends the investigation.
To avoid this complication, a first-class affidavit (Affidavit of Name Change) issued by a first-class Executive Magistrate court, a notice published in a national daily newspaper, and a certified copy of the Bangladesh government's gazette notification must be scanned and attached to the application. Showing these original documents when meeting the inquiry officer removes any administrative hesitation.
If there is a local police summons or criminal complaint while working abroad, it creates severe obstacles both for permit renewal and returning home. Especially for Malaysian expatriates, keep your own passport free from blacklisting by verifying PDRM and traffic summons-related information following the Malaysia police case check with passport and PDRM guide.
For Malaysia's Calling Visa and FOMEMA medical verification, the clearance certificate issued by Bangladesh Police is checked extremely strictly. Previously, due to fake certificates, the Malaysian Immigration Department (JIM) canceled entry access for many Bangladeshi workers.
Main rules for the Gulf and Southeast Asian corridor:
Malaysia: A digital police clearance with a QR code must be attested from the Ministry of Foreign Affairs and submitted at the one-stop center approved by the Malaysian High Commission. Saudi Arabia and Qatar: For driving visas and security guard visas, Saudi embassy legalization with Arabic translation is mandatory. United Arab Emirates (UAE): For the Security Industry Regulatory Agency (SIRA) license and Golden Visa, a MOFA-sealed police clearance is essential.
A large number of Bangladeshi workers and students have recently been moving to European countries such as Romania, Poland, Italy, Croatia, Portugal, Malta, and Serbia. According to the European Union's Schengen Visa Code, the main document proving that the applying person is not a risk to overall public security and public health is the police clearance.
For Europe, the English version of the certificate must be directly internationally certified through the Ministry of Foreign Affairs' e-Apostille. If the certificate's age exceeds 3 months, many European embassies reject it and ask for a new certificate to be submitted.
Submitting a police clearance is mandatory for Permanent Residency (PR) or immigrant visas at Canada's Immigration, Refugees and Citizenship Canada (IRCC), the US State Department (NVC / DS-260), and Australia's Department of Home Affairs. These countries do not just want a certificate for the applicant's current location, but demand police clearance for every country where the applicant has lived continuously for more than 6 months since turning 18.
Therefore, if you spent 5 years in Saudi Arabia or Dubai and are now applying for Canadian PR, you will need to collect Saudi police clearance in addition to Bangladesh police clearance. Using Probashi App's international embassy guide, such multinational certificates can easily be obtained.
As part of a modern policing system, Bangladesh Police uses the Crime Data Management System (CDMS). As soon as an FIR is filed against a person at any police station in the country, it is instantly added to this type of central server.
Additionally, the National Telecommunication Monitoring Center (NTMC) and the police's specialized Cyber Crime Unit maintain information on people involved in anti-state propaganda, cyberbullying, or hacking-related crimes through digital means. Therefore, only citizens with a completely transparent record can enjoy the final benefit of this clearance.
There is no greater teacher than real experience. The 5 real-life case studies below, gathered from the experience of solving problems for thousands of expatriates, will show you potential police clearance crises and the right way to deal with them.
Case Study 1: Urgent Europe Visa Clearance for an Expatriate Residing in Riyadh
Problem: Rafiqul Islam, working in Riyadh, Saudi Arabia, urgently needed a Bangladesh police clearance after getting a Poland work permit. He was unable to travel to the country himself. Solution: He had a copy of the original passport attested from the Bangladesh Embassy in Riyadh and applied online, nominating his younger brother as representative. Watching Probashi App's tracking, his younger brother collected the certificate from the Comilla SP office and sent it to Saudi Arabia via DHL courier. The entire process was completed in just 12 working days.
Case Study 2: False General Diary (GD) Complication Over Village Land
Problem: Local opponents had filed a false GD at the police station against Tarek Mahmud, headed to Dubai, arising from a land dispute. As a result, the IO gave an adverse report. Solution: Tarek sat with local notable persons and the UP chairman at the police station. The opposing party admitted it was merely a dispute, not a criminal offense. Once both parties submitted a written settlement in the presence of the OC, the IO issued a positive clearance report.
Case Study 3: Mismatch of Father's Name Spelling Between Passport and NID
Problem: The father's name on the passport was 'MD ABDUL KARIM' but on the NID it was 'ABDUL KARIM' (missing MD). After submitting the online application, a mismatch showed up. Solution: An affidavit from a first-class Executive Magistrate court proved both were the same person. Once the original copy of the affidavit was submitted at the SB counter, the suspension was withdrawn and the certificate was printed.
Case Study 4: Background Check After Losing a Passport and Getting a New One
Problem: Sumon, an expatriate in Qatar, got a new passport after his previous one was stolen. Since the old passport's information did not appear in the police clearance, the system got stuck. Solution: Sumon re-corrected the application by attaching the GD copy of the previous passport and the 'Previous Passport' seal on the last page of the new passport, and easily obtained the clearance.
Case Study 5: Money Deducted for A-Challan but No Challan Number Received
Problem: Even though 500 taka was deducted from bKash, the challan number was not updated on the portal because the internet dropped. Solution: By collecting the transaction ID from the bKash statement and entering it in the 'Verify Payment' option on the Ministry of Finance's iBAS++ portal, the original challan was downloaded.
It is extremely important to know the important legal and police terminology used in police clearance, police station verification, and international immigration activities. Below are the meanings of 50 widely used terms:
| No. | English term | Bengali meaning | Administrative application |
|---|---|---|---|
| 01 | Police Clearance Certificate | Police character certificate | Documentary proof for international visas |
| 02 | Special Branch (SB) | Special Branch (intelligence wing) | National security and background check |
| 03 | District Special Branch (DSB) | District Special Branch | District-level intelligence verification |
| 04 | Inquiry Officer (IO) | Inquiry officer | Field-level information investigator |
| 05 | First Information Report (FIR) | Primary information report (case) | Criminal case filed at the police station |
| 06 | General Diary (GD) | General Diary | Initial entry for a loss or complaint |
| 07 | Charge Sheet | Charge sheet | Charges filed by police in court |
| 08 | Arrest Warrant | Arrest warrant | Arrest order by a court |
| 09 | Adverse Report | Adverse or negative report | The main reason for clearance denial |
| 10 | No Adverse Record Found | No criminal record found | The signal to approve certificate issuance |
| 11 | e-Challan | Automated government challan | Digital receipt for depositing a treasury fee |
| 12 | Economic Code | Economic challan code | The 1-2211-0020-2611 code |
| 13 | Attestation | Attestation | Certification by a government official |
| 14 | e-Apostille | Digital international attestation | For countries under the Hague Convention |
| 15 | Legalization | Legal validation | Recognition of a document by an embassy |
| 16 | Crime Data Management (CDMS) | Crime data management server | The police's central digital database |
| 17 | Permanent Address | Permanent address | The main residence stated on the passport |
| 18 | Present Address | Current address | The applicant's current location |
| 19 | Affidavit | Affidavit | A legal declaration before a magistrate |
| 20 | Notary Public | Lawyer notary officer | Document and translation certifier |
| 21 | Nominated Representative | Nominated representative | Person collecting the certificate on the expatriate's behalf |
| 22 | Ministry of Foreign Affairs (MOFA) | Ministry of Foreign Affairs | International consular attestation branch |
| 23 | Bail Bond | Bail bond | Document of release on bail from the court |
| 24 | Acquittal Order | Order of acquittal from a case | Verdict releasing from a criminal charge |
| 25 | Quashing of Proceedings | Order to quash proceedings | Dismissal of a case by a higher court |
If any technical complication arises in the application, or there is an unusual delay, ordinary citizens and expatriates can directly contact Bangladesh Police's designated helpdesk.
Emergency support channels:
Police Headquarters helpline: 999 (emergency service) or hotline: 01769690033, 01769690034. PCC support email: pcc@police.gov.bd (write your reference ID and passport number in the subject line). DMP Police Clearance Cell: Ramna Headquarters helpdesk phone: 02-22338111. Ministry of Foreign Affairs Consular branch: Segunbagicha, Dhaka. Phone: 02-9562952.
Every month, thousands of applications are rejected due to various carelessness. Check the following 10 reasons carefully before applying:
Mismatch between the permanent address given on the passport and the police station selected in the online application. Errors in the spelling of the candidate's or parents' names on the Chairman or Councilor certificate. An error in the challan code number, or uploading a draft copy without a bank seal-signature. Uploading a plain photocopy instead of an attested copy of the passport. The photo attached with the application being unclear, having a colored background, or being old. Less than 3 months of remaining passport validity. Not answering the inquiry officer's phone call, or failing to appear for the investigation. A pending criminal case or warrant at the local police station. The applicant's existence not being found during an on-the-spot investigation at the permanent address. Selecting the wrong option as 'residing in the country' while actually being abroad.
Many people wonder whether any extra money must be paid for police clearance besides the 500 taka government challan fee. According to Bangladesh Police's specific instructions, the 500 taka challan fee is the only legitimate cost. If any inquiry officer or middleman demands extra money in the name of investigation, it will be directly considered an illegal bribe.
If any police member demands an unethical favor, a written or email complaint can be filed with the local Circle ASP, the District Superintendent of Police, or the Police Headquarters IGP Complaint Cell. Applying through the transparent online process makes it possible to collect the certificate without any extra money.
For a father, brother, wife, or other relative in Bangladesh to be able to collect the certificate on behalf of an expatriate abroad, a specific power of attorney or Authorization Letter is required.
Information that must be mentioned in the authorization letter:
The expatriate's name, passport number, occupation, and current residential address abroad. The nominated representative's full name, father's/husband's name, permanent address, and NID number. A specific declaration: "As I am working abroad, I hereby grant full authority to the nominated representative for the collection of my Police Clearance Certificate." The expatriate's original signature (which must match the passport signature 100%).
At Hazrat Shahjalal International Airport (HSIA), Chittagong Shah Amanat Airport, and Osmani International Airport, immigration police check passengers' documents at the departure desk. For countries whose visas mandate police clearance, before boarding, the immigration officer will want to see the original copy of the police clearance and the Ministry of Foreign Affairs' seal on it.
Therefore, on the day of travel, the original police clearance certificate should never be placed in check-in luggage, but rather kept in hand luggage, so it can be shown instantly if requested at the immigration desk.
The Police Clearance Certificate's validity is generally 6 months (180 days). If this period expires due to a delay in visa processing, the old certificate will no longer work. You will need to apply fresh.
The good news is, if your profile was created previously, there is no need to sign up again. Simply log in to the same account and submit a new application with a new 500-taka challan code. Since the record of the previous investigation is preserved in the database, the second verification is completed comparatively faster.
Going abroad through legal means and holding a clean police record is not just a legal obligation; it is a shield protecting your self-respect and safety abroad. International employing organizations prioritize workers with a clean background and ensure higher promotion and social standing.
Probashi App always stands by expatriates, providing information technology support in protecting their rights.
Millions of people in Bangladesh live in Dhaka or a divisional city for their livelihood or education, but their permanent address is at their village home. The biggest dilemma for them when applying for police clearance is — should they apply with the Dhaka address, or the village address?
The golden rule of address determination:
For police clearance, the permanent address printed on the passport is considered the main basis. Even if you currently live in Dhaka, if your passport's permanent address is a village in Comilla, the file will be processed through the Comilla District Superintendent of Police (DSB).
However, if you have been living with your family in Dhaka for a long 5 years and can submit a City Corporation councilor certificate and a house rent agreement in support of your national ID and current address, it is possible to transfer the file to the relevant police station of the current address as well.
There is now a direct real-time API link between the Department of Immigration and Passports (DIP) and Bangladesh Police's Special Branch. When you create an e-Passport, the biometric fingerprint taken from you is directly stored in the police's CDMS crime database.
As a result, if someone tries to hide their true identity and obtain clearance using different passport information, the central fingerprint matching algorithm catches it instantly, automatically flagging the application and sending an alert to the relevant police station.
Police clearance is a mandatory condition in the visa process for students going to study in the USA, UK, Canada, Germany, Australia, or Japan for higher education. It is wise to start this process as soon as receiving the university's Offer Letter or I-20.
Police verification is generally completed very quickly and respectfully in the case of students. Showing the educational institution's student ID card and the latest educational qualification certificate to the inquiry officer makes the investigation process even faster.
For professional migration in some sensitive professions (such as doctors, nurses, pharmacists, and security personnel), along with a police background check, their professional certificate and registration with the regulatory body (such as BMDC, BNC) may also be verified.
Especially for job seekers in the health sector in the Middle East, intelligence agencies very carefully examine whether any medical malpractice or misconduct case is pending.
If an application is rejected by mistake or due to a misunderstanding by the inquiry officer, there is no reason to be discouraged. Under Bangladesh Police's specific administrative structure, a citizen has full legal right to apply for reconsideration or review against this decision.
The sequential legal process for appeal:
Take a print of the online rejection slip with the specific reason for rejection. Collect all legal certificates in support of the error that caused the file's rejection (such as an address dispute or incorrect case information). Submit a formal application titled "Application for Reconsideration" to the relevant Circle Additional Superintendent of Police (Addl. SP) or the District Superintendent of Police. If the Superintendent of Police is satisfied, the file will be assigned to another competent officer for re-investigation.
At the very start of expatriate life, being cheated by a broker or complications with documents can permanently take away a person's peace of mind. A transparent and correct police clearance certificate gives an expatriate relief, dignity, and the indomitable strength to step into the international arena with confidence.
Probashi App is committed to building this digital security shield, so that every expatriate can be the true owner of their own documents without having to turn to any middleman.
Under Article 36 of the Constitution of Bangladesh, every citizen's freedom of movement and the freedom to leave the country are part of fundamental human rights. In the past, in incidents of citizens' police clearance being unnecessarily held up for various administrative reasons, the honorable High Court Division of the Supreme Court of Bangladesh has given multiple landmark directive rulings. The honorable court has specifically observed that a citizen cannot be arbitrarily deprived of international opportunity merely because of a harassing case filed for political purposes, or a pending allegation, unless a competent court has issued a formal injunction or a travel ban on their foreign travel.
Major legal precedents regarding Writ Petitions in the High Court Division:
Due to geographical and social reasons, different regional complications are observed in police clearance verification across Bangladesh's various divisions. Having prior knowledge of these problems allows applicants to prepare in advance and ensure a quick solution.
Sylhet Division (Sylhet, Sunamganj, Moulvibazar, Habiganj)
Due to extensive migration to the UK, USA, and the Middle East, complications with old passport records and dual passports are more commonly seen here. Solution: Copies of all previously cancelled passports and copies of British or foreign residence permits must be presented with the application.
Chittagong and Hill District areas (Chittagong, Cox's Bazar, Feni)
Being an area prone to Rohingya infiltration, ordinary citizens' National ID and citizenship are verified very deeply, especially in Cox's Bazar and Bandarban districts. Solution: Presenting parents' National ID and ancestral heirship certificates and land records is required.
Comilla, Noakhali, and Chandpur corridor
Being the largest center of remittance warriors to the Middle East, the pressure of treasury challan serials and collection through a representative while abroad is highest here. Solution: Using Probashi App's tracking to send a representative to the SP office's specific distribution counter.
North Bengal and Khulna Division (Rangpur, Rajshahi, Jessore)
In border districts, travel to India and border passport information are examined. Solution: Presenting a copy of the valid exit and entry seal from border immigration to the inquiry officer.
Many young students or expatriates get into trouble as victims of a case filed over an unwanted comment on social media or under the Cyber Security Act. Many don't understand what will happen to their police clearance's future in such a case.
What to do in the case of a cyber or special law case:
Consular officers at the European Union, UK, or US embassy observe an applicant's police clearance certificate with extremely sharp eyes during the interview. Any inconsistency or hesitation there can be an instant cause of visa rejection.
4 professional preparations for an embassy interview:
Original copy and color photocopy file: Keep the original MOFA-sealed copy in a clear, transparent plastic folder so it does not get stained or creased. Match the Ministry of Foreign Affairs' attestation date: Make sure there is no unreasonably long gap between your certificate's issue date and MOFA's attestation date. Keep the online verification link ready: If needed, keep Probashi App's vault screen ready on your smartphone so the instant QR result can be shown if the visa officer raises any question. Confident answers to consular questions: If there is a record of a past GD or false case, don't lie — humbly present the court's discharge document to the officer. Foreign embassies value honesty the most.
Below are 25 more complex problems and solutions gathered while providing legal assistance to expatriates, presented in a brief and practical format:
No, at least 3 months of passport validity is recommended. Renew the passport first, then apply for clearance.
Select the nearest ward or sadar ward and write the actual village name in the detailed address field on the main application form.
Taking a GD copy to the bank branch where the challan was made, they will issue a duplicate certified copy after checking the register.
No, although a digital QR copy can be downloaded on the portal, the original hard copy with official seal must be collected from the counter for the visa process.
There is no problem if the marriage certificate (Nikahnama) and a notary copy are shown to the inquiry officer.
File a written complaint directly at the Police Headquarters IGP Complaint Cell (hotline: 01769690033) or at the SP office.
There is no official emergency fee or instant service; however, if documentary proof of a medical emergency is shown, the SP office arranges to give the report quickly.
You must apply with the latest issued current passport number and mention the old passport's information as a reference.
Yes, foreign nationals who have lived continuously on a valid visa in Bangladesh for more than 6 months can receive a certificate through the DMP Special Branch.
Contacting the relevant SP office with the original certificate and application slip within 7 days of receiving delivery, they will correct it in the system and give a new print.
No, essentially one main destination country's name must be mentioned per application. If more than one country is needed, a separate application must be made.
It is not sent by post officially. Your representative can collect the certificate and send it to you via DHL, FedEx, or another international courier.
Yes, the digital 17-digit English birth registration certificate (BRC) is 100% acceptable.
The chairman or ward councilor's certificate must be recent (issued within a maximum of 3 months).
No, the government treasury challan fee is non-refundable. To apply again, a new 500-taka challan must be paid.
Yes, after 5 to 7 days from application, finding the IO's name on the portal, calling them, and personally visiting the police station with the necessary documents is the best strategy.
Yes, for government or semi-government employees, a No Objection Certificate (NOC) issued by the relevant ministry or department must be submitted with the application.
To protect your personal security, Probashi App stores data only in your own phone's local encrypted storage with AES-256-bit security, and does not upload it to any cloud server. As a result, it is 100% confidential and secure.
Download Probashi App today for safe migration and legal protection
Keep Probashi App on your mobile to always have police clearance tracking, digital passport and Iqama encrypted vault, and emergency services for expatriates within reach.
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If a job offer letter deadline, the final admission deadline for a foreign university, or an urgent flight ticket has already been issued, getting police clearance faster than the usual time becomes essential. Although there is no formal 'instant counter' in a formal sense, fast-track facilitation can be obtained through legitimate administrative rules.
3 practical strategies for urgent file resolution:
Direct meeting with the Superintendent of Police (SP): Apply directly at the District Superintendent of Police's public hearing with an application containing your urgent medical or travel documents. On humanitarian grounds, they instruct the relevant police station to give an on-the-spot report within 24 hours. Quick contact with the inquiry officer: As soon as the file is assigned to the police station, appear personally and present all original documents so the officer can approve the report from their tablet immediately. Probashi App's live support: Get legal advice by contacting Probashi App's community forum and legal aid desk.
Although the Police Clearance Certificate's validity is generally set at 6 months (180 days) by Bangladesh Police, the immigration authorities of various countries impose different conditions on this validity in light of their own visa laws. Some countries require submission within 3 months of issuance, while others give acceptability up to 1 year. Below is a specific list of 30 top countries:
| Country | Visa type | Acceptable validity | Special attestation condition |
|---|---|---|---|
| Saudi Arabia | Work and driving visa | Maximum 6 months (180 days) | Arabic translation and Saudi embassy seal |
| Malaysia | Calling visa and student | Maximum 3 months (90 days) | Ministry of Foreign Affairs and one-stop center |
| United Arab Emirates | Employment and SIRA license | Maximum 3 months (90 days) | MOFA attestation and UAE consular label |
| Qatar | QVC employment | Maximum 6 months (180 days) | QVC fingerprint sync |
| Oman | e-Visa and technical job | Maximum 6 months (180 days) | Ministry of Foreign Affairs attestation |
| Kuwait | Ahli visa and government work | Maximum 3 months (90 days) | Kuwait embassy legalization |
| United Kingdom (UK) | Tier 2 sponsor and student | Maximum 6 months | Original English copy and online verifier |
| Canada (IRCC) | PR, Express Entry, and student | Maximum 1 year (12 months) | Color scan and biometric reference |
| USA | Immigrant and F-1 visa | Maximum 1 year (NVC rule) | Color upload on DS-260 portal |
| Italy | Nulla Osta seasonal and sponsor | Maximum 6 months | Italian translation and embassy pre-verification |
| Romania | Work permit | Maximum 3 months (90 days) | Apostille or Ministry of Foreign Affairs stamp |
| Poland | National D visa | Maximum 3 months (90 days) | Original English copy and appointment file |
| Portugal | Job seeker and residence | Maximum 3 months (90 days) | e-Apostille and Portuguese translation |
| Germany | Blue Card and skilled migration | Maximum 6 months | Direct verification by German embassy |
| Australia | Skilled Independent (189/190) | Maximum 12 months | Direct upload on ImmiAccount portal |
According to the guidelines of the international Financial Action Task Force (FATF) and Bangladesh Bank's Anti-Money Laundering (AML) guidelines, international financial institutions have tightened customer identity verification (KYC) for large transactions or remittances via banking channels. If any citizen has a police record for terrorist financing, hundi business, or money laundering, their bank account is frozen and remittance is blocked.
A clean police clearance certificate proves your financial identity is completely transparent and clean. As a result, obtaining the government's 2.5% incentive for sending remittances through legal banking channels and getting bank loans becomes easier.
Many people confuse the police investigation at the time of passport creation with the investigation for a police clearance certificate. But legally, their purpose and scope are completely different.
Comparative outline of the main differences:
Passport police investigation: Its purpose is only to confirm whether the applicant is genuinely a citizen of Bangladesh and whether they or their family exist at the permanent address mentioned on the passport. It does not issue a character certificate. Police Clearance Certificate: This is a specific legal certification of the citizen's freedom from crime. It clearly states that there is no criminal allegation against the applicant at any court or police station in Bangladesh. It is made directly for the international justice system. Applying authority: The passport investigation happens at the request of the Passport Directorate, while the police clearance application is made by the citizen directly to the Inspector General of Police (IGP).
Aviation Security (AVSEC) and Special Branch Immigration regularly conduct joint raids at Dhaka's Hazrat Shahjalal International Airport and Chittagong Airport. All character certificates of departing passengers are examined using modern handheld QR readers and ultraviolet (UV) detectors.
Crime and punishment provisions under the Penal Code:
Under Section 468 (forgery for the purpose of cheating) and Section 471 (using a forged document as genuine) of the Bangladesh Penal Code, there are clear provisions for up to 7 years of rigorous imprisonment and fines for the crime of using a fake police clearance. Additionally, the passport may be confiscated and a permanent travel ban imposed. Therefore, obtaining the certificate through a 100% legal government process is the only way.
The Wage Earners' Welfare Board (WEWB), under the Ministry of Expatriates' Welfare and Overseas Employment, provides free legal advice and assistance to expatriates in any legal trouble abroad. If there is a delay in embassy attestation of Bangladesh police clearance-related documents while working abroad, or if complications arise in obtaining local police clearance in the Middle East, an application can be made directly to the embassy's Labor Wing.
Anyone can instantly access this service using the Expatriate Welfare Board's hotline (16135) or Probashi App's legal aid directory.
In an expatriate's life, the passport, visa, BMET smart card, Iqama, and police clearance — these 5 documents are their most valuable assets. Any gap or carelessness about expiry in any one document can jeopardize an entire life abroad.
Probashi App has woven each of these services into one thread. The 180-day live countdown for police clearance, Hijri validity conversion for the Iqama, passport renewal reminders, and QR backup for the BMET smart card — everything is now within reach in a single secure mobile app. Our earnest goal is for every Bangladeshi remittance warrior to move forward safely and with dignity by embracing this shield of technology.
Below are detailed, documented answers to common and complex questions that arise in the minds of ordinary citizens and expatriates regarding online police clearance application, status tracking, and delivery:
Answer: In Dhaka and other metropolitan areas, police clearance is usually obtained within 7 to 10 working days, and at the district level within 10 to 15 working days. However, if there is any investigation complication in the background, it may take somewhat longer. Question 2: What is the government fee for police clearance, and where must it be deposited? Answer: The government fee is fixed at exactly 500 taka. It can be deposited at the treasury branch of Sonali Bank or any scheduled bank with code 1-2211-0020-2611, or paid online via the government's A-Challan portal using bKash, Nagad, or Rocket. Question 3: How long is the Police Clearance Certificate's validity? Answer: Its international acceptability remains effective for a maximum of 180 days, or 6 months, from the date of issue of the certificate. A new application must be made again once it expires. Question 4: If the current and permanent address on the passport differ, which address should I apply with? Answer: The application must mainly be made based on the permanent address mentioned in the passport. However, if there is valid proof of long-term residence at the current address (City Corporation certificate and utility bill), investigation is also possible under the current police station. Question 5: If I am working abroad, how can I get police clearance without going to the country? Answer: Get a passport copy attested at the Bangladesh embassy located abroad and apply online, and nominate a valid representative in the country (such as a brother, father, or wife). After the investigation is complete, your representative can collect the certificate from the SP office. Question 6: What information is displayed when the certificate's QR code is scanned? Answer: Scanning the QR code directly opens the pcc.police.gov.bd portal and displays the candidate's name, parents' names, passport number, issue date, and the digital authenticity of the approving police officer. Question 7: I had a case in the past but was acquitted by the court — will I get the certificate? Answer: Yes, absolutely. However, when applying, the certified copy of the court's acquittal order must be submitted to the inquiry officer and the SP office so your name is removed from the crime database. Question 8: Is police clearance delivered directly to the home? Answer: No, police clearance is not sent home by post or courier. The applicant or their nominated representative must personally collect it from the relevant SP office or DMP office with the original slip. Question 9: Is Ministry of Foreign Affairs (MOFA) attestation mandatory? Answer: Attestation with a sticker from the Ministry of Foreign Affairs' Consular Wing is 100% mandatory for submission to any international visa, work permit, or foreign embassy. Question 10: How can police clearance be tracked through Probashi App? Answer: Entering your reference number and passport number in Probashi App provides live progress status, inquiry officer information, and the expiry countdown directly from the police server. Question 11: How do I correct incorrect information that was submitted in the application? Answer: If the investigation has not started after submission, you can request a correction by raising a ticket at the portal's helpdesk or showing the original documents to the inquiry officer. But if correction is needed after final approval, a fresh application must be made. Question 12: Does police clearance include a blood test or medical report? Answer: No, police clearance contains no medical or health information. It is only a certificate of freedom from criminal offense and character cleanliness. For medical examinations, GAMCA or an approved medical center issues a separate certificate. Question 13: If my passport is an e-Passport, is there any special benefit? Answer: Yes, since e-Passport biometric data is directly linked with the police server, background verification is completed faster than with an MRP passport. Question 14: Will there be a problem if the photo background on the police clearance certificate is blue? Answer: In principle, a recently taken lab print photo with a white background is mandatory for international migration documents. While a light blue background is sometimes accepted, using a white background is safest. Question 15: Can the same person get police clearance more than once a year? Answer: Yes, police clearance can be obtained as many times as needed by submitting a new challan each time. There is no legal limitation on obtaining it multiple times. Question 16: If the inquiry officer does not come at the scheduled time, can I go to the police station? Answer: Yes, after 5 to 7 days from application, finding the IO's name on the portal and speaking with them by phone, then visiting the police station yourself with the necessary documents, is the best strategy. Question 17: Is an NOC required for police clearance for government employees? Answer: Yes, for government or semi-government employees, a No Objection Certificate (NOC) issued by the relevant ministry or department must be submitted with the application. Question 18: Are my documents stored in the cloud on Probashi App? Answer: To protect your personal security, Probashi App stores data only in your own phone's local encrypted storage with AES-256-bit security, and does not upload it to any cloud server. As a result, it is 100% confidential and secure. Download Probashi App today for safe migration and legal protection Keep police clearance tracking, a digital passport and Iqama encrypted vault, and emergency services for expatriates always within reach on your mobile with Probashi App. Download Probashi App (Google Play) ➔ 100% free | No advertisements | A trusted expatriate friend
The first and foremost foundation of international migration and employment is ensuring a accurate and 100% genuine Police Clearance Certificate. Giving false information, obtaining a fake certificate through a broker, or using an expired certificate can darken your future. By properly using the government platform pcc.police.gov.bd and adopting Probashi App's modern information technology tracking service, you can safely obtain this character certificate from home.
Final advice and a long-term protection outline for expatriates:
Let awareness, correct information, and legal accuracy be the eternal companion of your safe expatriate journey. Probashi App always stands by expatriate remittance warriors for their overall welfare, financial progress, and international legal protection.
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